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Salesforce Service Cloud Consultant certification exam tests an individual's knowledge of the Salesforce Service Cloud application and its functionality. It is a comprehensive exam that covers a wide range of topics, including Service Cloud data model, service console, knowledge management, case management, and integration with other applications. Service-Cloud-Consultant exam is designed to ensure that certified professionals have the skills and expertise needed to implement and manage Service Cloud solutions that meet their clients' needs.
To prepare for the Service-Cloud-Consultant Exam, candidates can take advantage of the various study resources and training available from Salesforce. These resources include self-paced online courses, instructor-led training, and study guides. Candidates can also join online study groups or hire a certified Salesforce consultant to help them prepare for the exam.
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Salesforce Certified Service cloud consultant Sample Questions (Q54-Q59):
NEW QUESTION # 54
Cloud Kicks (CK) wants to provide its authenticated customers with a top-tier support experience. CK Ants to allow asynchronous conversations, conversations across devices, and Estimated Wait Time transparency. CK currently uses an external website to deliver its chat support offering.
What should a consultant recommend to provide these newer capabilities?
- A. AppExchange package
- B. Messaging for Web
- C. Einstein Bots
Answer: B
Explanation:
To provide top-tier support features such as asynchronous conversations, cross-device support, and Estimated Wait Time transparency, Messaging for Web is recommended. This feature enhances the chat support experience on external websites, offering modern communication capabilities that meet customer expectations for flexible and informed support interactions.
NEW QUESTION # 55
Universal Banking has customer support operations in both Canada and the United States. Compliance regulations are listed below.
* Agent users in Canada can only view articles pertaining to Canadian products
* Agent users in the US can only view articles pertaining to US-based products.
How should article visibility be configured to enforce the compliance rules?
- A. Create geography-based profiles to restrict access by mapping article types
- B. Create geography-based roles to restrict access by mapping article types
- C. Create geography-based profiles to restrict access using data categories
- D. Create geography-based roles to restrict access using data categories
Answer: D
NEW QUESTION # 56
Cloud Kicks (CK) wants to increase the number of articles in its knowledge base while maintaining article quality. CK plans to allow all service agents to create articles. The company would like a recommendation on how to maintain its article quality.
What is the recommended method to meet the requirements?
- A. Apex Trigger
- B. Approval Process
- C. Article Translation
- D. Smart Links
Answer: D
NEW QUESTION # 57
Cloud Kidcs (CK) uses Lightning Knowledge and has set up Data Categories. CK uses Data Category Visibility to control access based on products and geographic location. The Service Cloud administrator plans to enable "Use standard Salesforce sharing" in Sharing Settings under Knowledge Setting.
Which consideration should the administrator be aware of when making this change?
- A. Data Category Visibility of All Categories provides Public Read/Write access.
- B. Data Category Visibility of AM Categories provides Public Read Only access.
- C. Data Categories no longer control access to articles.
- D. Data Category Visibility of Custom overrides Organization-Wide Sharing Default access.
Answer: A
NEW QUESTION # 58
The manager of a large credit card contact center needs to understand how many customers call daily to check
their balance without speaking with an agent. Which system would be used to generate the report?
- A. Private Branch Exchange
- B. Automatic Call Distributor
- C. Interactive Voice Response
- D. Time and Attendance
Answer: C
NEW QUESTION # 59
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