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NEW QUESTION # 34
You plan a product recall with the help of automatically generated tickets. Which tool do you use?
Answer: B
NEW QUESTION # 35
Your customer has determined that one of their products has a known fault. They would like to ensure that all tickets with that product be automatically assigned to the escalation team.
Which feature of SAP Service Cloud would you use to perform this action?
Answer: A
NEW QUESTION # 36
You are configuring SAP Service Cloud to automatically create tickets from Facebook posts and assign them to the social media support team. Which features of SAP Service Cloud can help with this?
Note: There are 2 correct answers to this question.
Answer: B,C
NEW QUESTION # 37
Which data is replicated from SAP Service Cloud to SAP Field Service Management?
Answer: D
NEW QUESTION # 38
Which of the following apply to scoping and fine-tuning? Note: There are 2 correct answers to this question.
Answer: B,D
NEW QUESTION # 39
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